Delivery Charges
Delivery is free on all orders over £500
Special delivery and Weekend delivery can sometimes be organised but these do usually incur additional charge.
For orders under £500 delivery charges will be added to the cost of the order during the checkout process prior to entry of payment details.
Delivery prices quoted are for UK mainland delivery only, we do not currently ship products outside of the UK.
UK Delivery Times - Goods are delivered within 3 working days
UK Methods - Goods are delivered by Parcel Force
Please be aware that we cannot arrange an absolute guarantee delivery date for an order as the delivery itself is performed by a third party courier and, although it is very rare, failures do sometime occur due to mis-routing of a parcel.
Please note that the delivery method will be determined based on weight, size and value of the order.
Cancelling Orders
Orders can be cancelled by emailing contact@Countryfieldgardens.co.uk stating the order reference. Credit / Debit cards will be refunded within 5 working days. If an order has been dispatched and the cancellation is due to the item no longer being required then it will be your responsibility to return the item or to cover the cost of the courier returning the item to us.
Goods Returned
Goods returned after 30 days will only be accepted at countryfieldgardens.co.uk discretion and are subject to a 20% handling charge, plus the costs of any collections. No refund or replacement will be considered until the goods have been thoroughly inspected. No product will be accepted for return unless it is in a re-saleable condition.
Non Delivery/ Damage.
Non-delivery must be informed within five days of receipt of invoice and confirmed in writing, otherwise no responsibility can be accepted. Claims for damaged goods must be given within three days of delivery. Claims notified after this period will NOT be accepted. Goods must be returned to countryfieldgardens.co.uk prior to making any decision. Any misuse of tools and equipment that causes damage DOES NOT constitute as faulty and therefore countryfieldgardens.co.uk accepts no responsibility.
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